Refund & Cancellation Policy
Last updated: 9 July 2026.
Scope
This policy explains how cancellations, rescheduling, and refunds work for classseo GmbH's services, and applies alongside our Terms & Conditions.
Appointments and audits
Where a service involves a scheduled appointment (such as an audit walkthrough call or a kickoff session):
Free cancellation or rescheduling is available up to 24 hours before the scheduled appointment, at no cost.
Cancellations within 24 hours of the scheduled appointment may incur a fee of 50% of that appointment's associated service fee, to cover the time reserved.
No-shows without any notice are treated the same as a within-24-hour cancellation.
One-off services (e.g., standalone SEO Audit, Content Sprint, Technical Migration Audit)
Once work has genuinely begun on a one-off deliverable (research, crawling, drafting), fees paid are non-refundable for the portion of work already completed, as the deliverable is time- and labor-based rather than a resellable product. If you cancel before work begins, you receive a full refund.
Retainer services (ongoing monthly engagements)
Retainer services carry a 3-month minimum term (per our Terms & Conditions). Within that minimum term, fees already invoiced for months in progress or completed are non-refundable, reflecting time and resources already committed. After the minimum term, you may cancel with 30 days' written notice; the notice period is invoiced as normal, and no further fees are due after it concludes.
How to request a cancellation or refund
Email support@classseo.com with your name, company, and the service or appointment in question. We aim to confirm cancellations and process any applicable refund within 5 business days.
Statutory withdrawal right (consumers only)
If you are a consumer (not a business) contracting with us under German law, you may have a statutory 14-day right of withdrawal for distance contracts under § 355 BGB. Because our services are typically scoped and confirmed directly with business clients, this right applies only where a service is genuinely purchased by a private consumer; contact support@classseo.com to exercise it.